About | Complaints procedure

We sincerely hope that the service we give to clients will always match expectations.  However, if a client wishes to complain we do have a formal complaints procedure as explained below.

Contact

1 London Street,
Reading,
RG1 4PN

DX 4001 Reading 1

Telephone
+44 (0)118 951 6200

Fax
+44 (0)118 950 2704

Email
enquiry@fsp-law.com

Using SatNav?

RG1 4PN

We are committed to providing high quality legal advice and client care.  If you are unhappy about any aspect of the service you have received or about our charges, please contact your client relationship manager or the individual named as having overall responsibility for your matter.  This information will be set out in the engagement letter sent to you at the beginning of your matter.  We have a procedure in place which details how we handle complaints which can be made available to you by either of the above individuals.

If our formal complaints procedure fails to produce a satisfactory outcome, then details of how to complain to the Legal Ombudsman will be made available to clients.

The Legal Ombudsman leaflet on what to do if you have a complaint is available for download in PDF format below.