Who we are
When do we collect personal information and what personal information do we collect?
We may collect personal information about you as follows:
Other information collected via our website and cookies
If you visit our website, we will collect information about your visit, namely IP address, traffic data, location data and the resources that you access.
Our website uses a limited number of cookies, namely:
For more information about the cookies we use on our website, please see our cookies policy.
Links to other websites
How do we use your personal information?
Where do we store your personal information and how it is kept secure?
Some of the information you provide to us will be transmitted electronically, e.g. information provided via our website or by email. We would remind you that information transmitted via the internet is not completely secure and although we will do our best to protect any information transmitted in this way, we cannot guarantee its complete security.
All information you provide to us is stored on our premises or EU cloud services. No information you provide to us is transferred to, or stored at, a destination outside the European Economic Area.
We have put in place appropriate security measures to prevent your personal data being accidently lost, accessed or used in an unauthorised way, altered or disclosed.
Our IT security systems have been accredited under the “Cyber Essentials Plus” scheme (registration number QGCE 1167) which is a UK Government scheme encouraging organisations to adopt good practice in information security.
In addition, we limit access to your personal data to those staff, agents, contractors and other third parties who have a business need to know. They will only process your personal data on our instructions and they are subject to a duty of confidentiality.
We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.
Who do we share your personal information with?
We may disclose your personal information to third parties if we are under a duty to disclose or share it in order to comply with any legal obligation (for example our auditors, our insurers, HMRC and the Solicitors Regulatory Authority) or if we have a legitimate interest in doing so (for example if we need to share client information with trusted third-party suppliers as described above or if personal information about you is disclosed to us by or on behalf of a client and we need to disclose it to a third party to fulfil our contractual obligations to our client) or with your consent.
How long do we keep your personal information?
We will keep your personal information for the following periods of time, subject to our email data retention policy:
|Circumstances in which personal information was provided||How long do we keep it?|
|Information submitted via website form|
This includes information submitted via our residential conveyancing quote calculator unless you instruct us to act for you, in which case the retention period for personal information provided in the course of providing legal services will apply (please see below)
|Information submitted when paying invoices via our website||7 years|
|Contact by any other means (e.g. email or telephone) which does not lead to instructions to provide legal services||3 years|
|To be added to our marketing database||Online consent: For the duration of your consent (to be deleted upon consent being withdrawn) or if it becomes evident to us that your personal information is no longer up to date|
|In the course of providing legal services||Usually 7 years from the closure of the file unless we inform you otherwise|
Your rights in relation to the personal information we hold
You have the right to:
Request access to your personal data (commonly known as a “data subject access request”). This enables you to receive a copy of the personal data we hold about you and to check that we are lawfully processing it.
Request correction of the personal data that we hold about you. This enables you to have any incomplete or inaccurate data we hold about you corrected, though we may need to verify the accuracy of the new data you provide to us.
Request erasure of your personal data. This enables you to ask us to delete or remove personal data where there is no good reason for us continuing to process it. You also have the right to ask us to delete or remove your personal data where you have successfully exercised your right to object to processing (see below), where we may have processed your information unlawfully or where we are required to erase your personal data to comply with local law. Note, however, that we may not always be able to comply with your request of erasure for specific legal reasons which will be notified to you, if applicable, at the time of your request.
Object to processing of your personal data where we are relying on a legitimate interest (or those of a third party) and there is something about your particular situation which makes you want to object to processing on this ground as you feel it impacts on your fundamental rights and freedoms. You also have the right to object where we are processing your personal data for direct marketing purposes. In some cases, we may demonstrate that we have compelling legitimate grounds to process your information which override your rights and freedoms.
Request restriction of processing of your personal data. This enables you to ask us to suspend the processing of your personal data in the following scenarios: (a) if you want us to establish the data’s accuracy; (b) where our use of the data is unlawful but you do not want us to erase it; (c) where you need us to hold the data even if we no longer require it as you need it to establish, exercise or defend legal claims; or (d) you have objected to our use of your data but we need to verify whether we have overriding legitimate grounds to use it.
Request the transfer of your personal data to you or to a third party. We will provide to you, or a third party you have chosen, your personal data in a structured, commonly used, machine-readable format. Note that this right only applies to automated information which you initially provided consent for us to use or where we used the information to perform a contract with you.
Withdraw consent at any time where we are relying on consent to process your personal data. However, this will not affect the lawfulness of any processing carried out before you withdraw your consent. If you withdraw your consent, we may not be able to provide certain products or services to you. We will advise you if this is the case at the time you withdraw your consent.
You have the right to complain to the Information Commissioner about the way in which we collect and use your personal data: www.ico.org.uk/concerns or telephone 0303 123 1113.