About | Service standards

At FSP we are fully committed to maintaining the highest levels of service to our clients.  This requires us to listen to what you expect from us and then to strive to deliver more.

Contact

1 London Street,
Reading,
RG1 4PN

DX 4001 Reading 1

Telephone
+44 (0)118 951 6200

Fax
+44 (0)118 950 2704

Email
enquiry@fsp-law.com

Using SatNav?

RG1 4PN

The commitment we make to our clients is set out in our service standard document.  The importance we attach to client care is further underlined by our Lexcel accreditation (the Law Society's practice management standard) which we achieved in 2000 and we have held continuously since then.

We regularly run training sessions on client care skills and the clear message to all staff is that good enough is not good enough.  We believe that we can only separate ourselves from our competitors by constantly exceeding expectations.  Monthly feedback forms sent to a randomly chosen group of clients across all service areas enable us to monitor how we are doing. 

Our service standard document and terms of business are available for download in PDF format.